Your Guide to the Enhanced FloresHR Platform
Keeping you in the loop as we introduce FloresHR
What to Expect
In support of our platform migration, this site is designed to house educational materials and benefit-specific resources for our broker, client and participant partners.
As all FloresHR clients prepare to access to our new platform experience, specific details will be shared by email from alerts@floreshr.com. Please be sure to add alerts@floreshr.com to your address book so that our emails will make it to your inbox.
*Please note that COBRA and Benefit Accounts may experience different timelines.
Your Transition Guide
Participant Experience
- Informational banners will be displayed upon login at flores247.com to alert participants of a forthcoming change. Once your group is live, these banners will direct members to our new participant experience.
- We will notify active participants by email when they can begin accessing their account. Most users can register with information they already know, but some may need their Employer ID, which will be shared by email and displayed on the flores247.com site.
- Upon gaining access to the new platform, participant reimbursements will be processed daily, Monday through Friday. Any pending claims that are already approved for payout will carry over.
- All existing Flores Benefits Cards will remain active, with no disruption to access to funds. New or replacement cards requested after the transition will reflect our FloresHR branding.
- If direct deposit has already been established with Flores, this will carry over to the new platform. Participants can change their direct deposit account after registering their new login.
Employer & Broker Experience
- FloresHR will keep you informed as your go-live date approaches, ensuring you receive details and login credential information needed to continue administering your Benefit Accounts on our new platform. Email notifications will be sent from alerts@floreshr.com.
- Your existing participants’ enrollment data will be seamlessly transferred from our legacy platform to our new platform. You will only need to submit new enrollment or changes upon gaining access to our new platform.
- There will be some changes to our plan funding and administrative invoicing processes. Please review these sections of this site, as well as our FAQs, and reach out if you have any additional questions or concerns.
Participant Action Items
- Register on our new portal when you receive the notification that your account is ready to access.
- Download our new mobile app: FloresHR on the App Store & Google Play.
- If applicable, we encourage you to validate that the direct deposit information on your account aligns with your preferred account before requesting reimbursement using our new platform.
Employer & Broker Action Items
- Add alerts@floreshr.com to your safe senders list.
- Be on the lookout for your login credentials and register timely once you receive notification your employer account is ready to access.
- Review changes applicable to your plan funding and administrative billing. Share details with the appropriate contacts within your organization.
- Review the Benefit Account employer guide linked below and save for future reference.
Key Features & Benefits
- Self-Service Features for Employers and Employees
- Faster Reimbursement Processing
- Self-Service Tools and Data Insights
- Upgraded Mobile App & Portal for Participants
Vendor Relationships
As part of our ongoing enhancements and commitment to service excellence, we are happy to share we have engaged two new vendor partners. MITEC Solutions, Inc. will provide lockbox and mail processing services and Daybright Financial will assist our operations team in delivering top-tier participant support through standardized claims processing.
Participant Experience
- Informational banners will be displayed upon login at flores247.com to call attention to a forthcoming change in experience. Once your group is live, these banners will point members to our new participant experience.
- Active COBRA and Direct Billing participants will be notified directly prior to their change in experience regarding a change in billing procedure. Notices will be sent by email, or by mail if no email address has been provided.
- After participant data is loaded to our new platform, active members will receive details by mail with information needed to register on our new COBRA and Direct Billing portal, along with several vouchers for future mail payments.
- One-time and recurring payment options will remain available upon transition. Participants will need to pay attention to the details provided by mail and adjust their plans for future payment processing once they gain access to our new platform.
Employer & Broker Experience
- FloresHR will keep you informed as your go-live date approaches, ensuring you receive the details and login credentials needed to administer your Benefit Accounts. Email notifications will be sent from alerts@floreshr.com.
- Your FloresHR account will be preloaded with current plans and rates. FloresHR will contact you to validate any plan and rate changes as your next renewal approaches.
- Active participants’ election and billing data will be seamlessly transferred from our legacy platform. You can submit new event requests or changes once you gain access to the new platform.
Participant Action Items
- Participants should verify the mailing address on their account is current.
- Review mailed materials and register access on our new portal.
- Ensure all monthly invoices are paid in full and in a timely manner to avoid disruption in coverage.
Employer & Broker Action Items
- Add alerts@floreshr.com to your safe senders list.
- Be on the lookout for your login credentials and register timely once you receive notification your employer account is ready to access.
- Review changes applicable to your administrative billing. Share details with the appropriate contacts within your organization.
- Review the COBRA & Direct Billing employer guide linked below and save for future reference.
Key Features & Benefits
- User-friendly event wizard to guide you through COBRA and Direct Bill Qualifying Events.
- Real-time visibility into your participant activity and program status.
- Electronic copies of notices and plan documents will be available within one business day of creation.
- Participants can complete elections directly on the platform. Election forms may also be returned by mail if a participant prefers to return a hardcopy.
- Employers with data integrations in place will continue to have event data imported via file.
Vendor Relationship
As part of our ongoing enhancements and commitment to service excellence, we are pleased to share that we have engaged MITEC Solutions, Inc. to provide lockbox and mail processing services.
Administrative Billing
Administrative invoices will be sent from billing@floreshr.com upon gaining access to our new platform. To avoid any disruption in delivery, please add this email address to your safe senders list.
If you have multiple lines of service with FloresHR, you may receive two monthly invoices for a period of time. Once all lines of service are live on our new platform, you will receive a single invoice for your administrative fees.
Invoice delivery and due date timing will not change.
ACH Payments
If you pay your administrative invoices via ACH, please refer to the email we sent with the banking information.
This message was sent from alerts@floreshr.com with the subject: Important Update: FloresHR Administrative Billing Changes & ACH Information
Auto-Draft Payments
If your FloresHR bill is set up for automatic draft, this payment method will carry over to the new platform. Please complete the Consent Form available for download below for your auto-draft arrangement to continue. Please return your completed consent form to billing@floreshr.com.
Please also ensure that FloresHR is approved by your banking institution for recurring drafts using the following details. Please have the two Originator IDs whitelisted with your bank:
Originator ID: 2561542307
Originator ID: 9410269002
The Originator ID used is specific to your banking setup with FloresHR. To avoid delays, please as your banking institution to approve both.
One-Time Payments
- Check Payments: If you pay administrative fees by check, no changes are required.
- Online Payments: If you initiate payment of administrative fees through flores247, a new online portal payment option will become available in early 2026.
Plans with Claims Based Funding
- You will continue to receive a weekly notification recapping total card and claim reimbursement activity from the prior 7-day period. These notifications will now come from funding@floreshr.com instead of your Account Manager’s email address.
- FloresHR will continue to recoup funds on a weekly basis, with reimbursements being issued daily, Monday through Friday. Drafts to cover claim and card activity will be automatically processed on Fridays from the account associated with your benefit plan(s).
- After contributions are applied to accounts (via auto-posting or in response to your payroll file), a Payroll Funding Reconciliation report will be available to download from our new employer portal. Transfer & Exception reports and Reduction Listing reports will no longer be sent.
Plans with Contribution Based Funding
- After contributions are applied to accounts, a Payroll Reconciliation Funding report will be available to download from the new employer portal, which recaps the amount applied to each record.
- Transfer & Exception reports will no longer be sent by email. If you normally upload a contribution file, please use the updated template linked below.
- You will receive a FloresHR Benefit Plan Funding Notification after a contribution that recaps the total amount applied to participant records. A draft for the total contribution will be automatically processed from the account associated with your benefit plan(s).
- For clients currently reconciling with a Reduction Listing, you will verify and process contributions using the Contributions tool on our new employer portal. Login details will be provided once your account is live on our new platform.
- Employers funding by direct debit will have an automatic draft deducted from the bank account(s) associated with their benefit plan.
Reporting Recommendations
- A “Claims Based Funding” report will be available for download from our new employer portal after each weekly settlement.
- A “Payroll Reconciliation Funding” report will be available for download from our new employer portal after contributions are applied to participant records.
- Reports can be scheduled or downloaded as needed using the Reporting tool on our new employer portal.
Banking Authorization
- Drafts for activity on our new platform will be debited from a new FloresHR bank account. Please ensure the following Originator IDs are shared with your internal team for pre-authorization with your banking institution:
- For Non-HSA Transactions there are 2 IDs to clear with your bank:
- For Ongoing Debits:
- Originator ID: 1561542307
- Company Name: FLORESHR
- Singular Manual Transactions (Prenotes, Prefunds, etc.)
-
- Originator ID: 9410269001
- Company Name: FLORESHR
- For Ongoing Debits:
- For HSA Transactions:
- Originator ID: I900808825
- Company Name: HSAWCSPCUSTODIAN
Plans with Claims Based Funding
- You will continue to receive a weekly notification recapping total card and claim reimbursement activity that occurred during the prior 7-day period. Register notifications will no longer be sent from your Account Manager’s address.
- FloresHR will continue to recoup funds on a weekly basis, with reimbursements being issued daily, Monday through Friday. Drafts to cover claim and card activity will be automatically processed on Fridays from the account associated with your benefit plan(s).
- After contributions are applied to accounts, either via auto-posting or in response to your payroll file, a Payroll Funding Reconciliation report will be available to download from our new employer portal, recapping the amount applied to each record. Transfer & Exception reports and Reduction Listing reports will no longer be sent.
Plans with Contribution Based Funding
- After contributions are applied to accounts, a Payroll Reconciliation Funding report will be available to download from our new employer portal, recapping the amount applied to each record.
- Transfer & Exception reports will no longer be sent by email upon your gaining access to our new platform. If you normally upload a contribution file to Flores, please see the template linked below for updated formatting.
- You will receive a FloresHR Benefit Plan Funding Notification following the contribution that recaps the total amount applied to participant records. A draft will be automatically processed from the account associated with your benefit plan(s) for the total contribution applied.
- For employers using the Reduction List process, contributions will auto-post on each of your scheduled deduction dates with no action required on your part. Please ensure all enrollment changes are processed ahead of each scheduled deduction date. In the event of an error, a contribution reversal may be submitted through our new employer portal.
- Employers funding by direct debit will have an automatic draft deducted from the bank account(s) associated with your benefit plan.
Reporting Recommendations
- A “Claims Based Funding” report will be available for download from our new employer portal after each weekly settlement.
- A “Payroll Reconciliation Funding” report will be available for download from our new employer portal after contributions are applied to participant records.
- Reporting can be scheduled or downloaded as needed using the Reporting tool on our new employer portal.
Banking Authorization
- Drafts for activity that occurs on our new platform will be debited from a new FloresHR bank account. Please ensure that the following originator IDs have been shared with your internal team for pre-authorization with your banking institution:
- Originator ID for HSA Transactions: 5561542307
- Originator ID for non-HSA Transactions: 1561542307
Resources & Downloads
Employer Guide – Benefit Accounts
Step-by-step portal process overview
Employer Guide – COBRA & Direct Billing
Portal access, events, notices, and billing
Employer Portal Demo Videos – Benefit Accounts
Quick task-based demo videos
Administrative Billing Consent Form
Authorize recurring auto-draft for admin fees
Contribution File Template
Download an Excel template for Contribution files, and the Account Type Codes list for reference
FloresHR Funding Guidelines
Benefit Account Funding overview and definitions
Funding Process Changes
A guide to important changes in funding and reconciliation processes
Payroll Funding Flow
A step-by-step guide on how to submit contributions through the benefit accounts Employer Portal
HSA Funding Details
Important information about HSA funding
Auto-Deposit Calendar Information
Information about using auto-deposit calendars on the enhanced portal
Participant Resources
Resources for participants on the enhanced benefit accounts platform
Platform Enhancement Webinars
Register for upcoming webinars, watch recordings of previous sessions, and download associated resources
Platform Enhancements
Frequently Asked Questions for Clients and Brokers
Funding FAQ
Frequently Asked Questions about funding on the new FloresHR Benefit Accounts portal
Frequently Asked Questions
FloresHR is investing in platform enhancements to improve how brokers, clients, and participants access and interact with our services. These upgrades support emerging capabilities and deliver an improved user experience, while also ensuring we stay ahead of technological advancements and maintain our commitment to service excellence.
Participants will need to create a new login for the updated participant portal. Current plan year account information will be available on the new site. Our new web addresses for participants are:
FloresHR Benefit Accounts: https://accounts.floreshr.com
COBRA and Direct Billing: https://floreshr.wealthcarecobra.com
It is important to note that participants should not attempt to login to either site until they have been notified their account is ready to use.
Benefit Account access will become available on each employer’s go-live date. COBRA and Direct Billing accounts can be accessed upon the member receiving vouchers by mail, which will include information needed to register online and details needed for future payments.
Yes. For accounts transitioning during the current plan year, enrollment and balance data will be transferred. For accounts migrating upon renewal, prior year balance details will also be transferred to support claims processing through the applicable deadline.
We will send a series of email communications aligned with each employer group’s timeline. Updates will also be posted on the Flores247 participant and employer sites to guide users to the correct platform.
Please contact our customer support team. We’re here to help!
Access to our new platform will be released in phases over the coming months. Employers will receive advance notice before their transition to allow time for internal adjustments. For employers with multiple lines of service, your COBRA and Direct Billing service may be ready to use on our new platform at a different time from when your Benefit Accounts are ready to use. We will communicate with employers and impacted participants as we approach go-live for each line of service.
Yes. A new login will be required once your account is active on the new platform. Credentials for the current Flores247 site will not be affected.
Yes. While funding details will remain consistent, notifications and reporting will change. Employers may need to update banking arrangements:
If Flores drafts your company’s bank account, the draft will come from a new account. We will provide our updated ACH originator ID for authorization with your bank.
If you send ACH payments to Flores, you’ll need to update remittance details to a new FloresHR bank account. Routing and account numbers will be provided.
Yes. Services on the current and new platforms will be invoiced separately. If you have multiple services, you may receive separate invoices temporarily until all services are ready to use on our new platform.
If you pay by ACH or initiate payments via the employer portal, you’ll need to update your method once FloresHR invoicing begins.
If you’re set up for auto-draft, it will continue, but from a new account. We’ll provide our updated ACH originator ID, as well as a consent form for continued auto-draft.
No changes are needed if you pay by check.
No. Your current fee structure will remain unchanged.
No, our HSA experience will remain unchanged with the exception of there being a new link to access account information (https://accounts.floreshr.com).
When your account moves to our new platform, drafts for account activity will be taken from a new FloresHR bank account. We are sharing our originator ID ahead of time to prevent issues with our drafts being returned for lack of prior authorization. Please share the IDs below with your finance team so they may provide authorization to your company’s banking institution as appropriate:
FSA Originator ID: 1561542307
HSA Originator ID: 5561542307
Admin Billing Originator ID: 2561542307
Absolutely. All data, including bank account and direct deposit information, will be securely transferred to ensure a seamless and safe transition.
No. Carded benefit plans will remain fully accessible. For non-carded plans (e.g., Dependent Care, HRA), balance transfers will be seamless with minimal disruption.
Yes, Flores Mobile will be decommissioned after access to our new platform is released to all customers. Our new app is called “FloresHR” and is available to download on Android and Apple devices. Users can login to the FloresHR app using the same credentials they will use to login to the FloresHR participant portal (https://accounts.floreshr.com).
Yes, our new Benefit Account platform will include new reporting features as well as self-serve card options, including the ability for an employer to request a replacement card for a participant. For COBRA and Direct Billing, there are improvements to reporting, eligibility maintenance and user experience for both employers and participants.
No. Existing Benefit Account debit cards will remain active. Replacement or additional cards will feature the new FloresHR design.
Claims will continue to be processed within a few business days. On the new platform, reimbursements will be issued daily for all plan types. Contribution processing will remain timely.
No. Participants will still be able to submit claims and use their cards without interruption.
Our support teams remain available by phone and email during regular business hours (Monday–Friday). The customer service number (800-532-3327) will stay the same. Email addresses will change from @flores247.com to @floreshr.com. Please update your contacts accordingly. Forwarding will be enabled to ensure no messages are missed.
Got questions? We’ve got answers.
Our support team is here to help you every step of the way.